# **Privacy & Security Policy**  

**Last Updated: 08.04.2025**  

Welcome to **IstanbulClue.com** (the "Site"). We are committed to protecting your personal data and ensuring transparency about how we collect, use, and secure your information. By using our services, you agree to this Privacy Policy.  

---

## **1. Information We Collect**  

We may collect the following data when you use our website or services:  

### **A. Personal Information**  

- **Contact Details**: Name, email, phone number, address  

- **Booking Information**: Tour preferences, travel dates, payment details  

- **Identification**: Passport details (if required for tours)  

### **B. Non-Personal Information**  

- **Device Data**: IP address, browser type, operating system  

- **Usage Analytics**: Pages visited, booking behavior, session duration  

- **Cookies & Tracking**: See our [Cookie Policy](#) for details  

---

## **2. How We Use Your Data**  

We process your information for:  

✔ **Service Delivery** – Booking confirmations, customer support  

✔ **Payments** – Secure transaction processing  

✔ **Marketing** – Personalized offers (with consent)  

✔ **Improvements** – Website optimization & user experience  

✔ **Legal Compliance** – Fraud prevention, tax obligations  

---

## **3. Data Sharing & Third Parties**  

We **do not sell** your data. Limited sharing occurs with:  

- **Payment Processors** (Stripe, PayPal, etc.)  

- **Tour Operators** – Necessary for service fulfillment  

- **Legal Authorities** – If required by law (e.g., court orders)  

---

## **4. Data Security Measures**  

We protect your data using:  

- **SSL Encryption** – Secure data transmission  

- **PCI Compliance** – Safe payment processing  

- **Access Controls** – Restricted staff permissions  

- **Regular Audits** – System vulnerability checks  

---

## **5. Your Rights**  

Under GDPR and Turkish Law (KVKK), you can:  

- **Access** – Request a copy of your stored data  

- **Correct** – Update inaccurate information  

- **Delete** – Ask for data erasure ("Right to Be Forgotten")  

- **Opt Out** – Unsubscribe from marketing emails  

To exercise these rights, contact: **privacy@istanbulclue.com**  

---

## **6. Cookies & Tracking Technologies**  

We use:  

- **Essential Cookies** – For site functionality (e.g., login sessions)  

- **Analytics Cookies** – Google Analytics to improve services  

- **Marketing Cookies** – Only with your consent  

Manage preferences via our [Cookie Consent Banner](#).  

---

## **7. Policy Updates**  

We may revise this policy periodically. Changes will be posted here with an updated **"Last Revised"** date.  

---

## **8. Contact Us**  

For privacy-related inquiries:  

📧 **Email**: rezervasyon@istanbulclue.com  

📞 **Phone**: +90 909 99 53

📍 **Address**: İCLUE TURİZM VE MOBİLYA SANAYİ TİCARET LİMİTED ŞİRKETİ

---

### **Key Compliance Standards:**  

- **GDPR** (EU General Data Protection Regulation)  

- **KVKK** (Turkey’s Personal Data Protection Law)  

- **PCI-DSS** (Payment Card Industry Standards)  

This policy applies to all services under **IstanbulClue.com**.  

---

**Need Customizations?** I can:  

1. Add a **Turkish translation**  

2. Include a **separate Cookie Policy**  

3. Adjust for **specific legal requirements**  

Let me know your preferences!