### **Cancellation and Refund Policy for IstanbulClue.com**  

**1. General Cancellation Policy**  

- Tours booked through **IstanbulClue.com** can be canceled free of charge **up to 24 hours before the scheduled start time**.  

- Cancellations must be made via email ([your email]) or through the website's booking management system.  

**2. Refund Conditions**  

- **Full refund** will be issued if cancellation is made **at least 24 hours before the tour**.  

- **No refund** will be provided for:  

 - Cancellations made **less than 24 hours before the tour**.  

 - No-shows (if the participant does not attend without prior notice).  

**3. Special Cases (Force Majeure)**  

- In case of **unforeseen circumstances** (natural disasters, strikes, extreme weather, government restrictions, etc.), IstanbulClue reserves the right to:  

 - Reschedule the tour.  

 - Offer an alternative tour.  

 - Provide a **full refund** if rescheduling is not possible.  

**4. Changes to Bookings**  

- Tour dates/times can be modified **free of charge** if requested at least 24 hours in advance (subject to availability).  

**5. Refund Processing Time**  

- Refunds will be processed within **7-14 business days**, depending on the payment method.  

**6. Contact for Cancellations**  

- Email: [rezervasyon@istanbulclue.com]  

- Phone: [+90 909 99 53]  

By booking a tour with **IstanbulClue.com**, you agree to these cancellation and refund terms.  

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*Note: Private/custom tours may have different cancellation policies, which will be specified at the time of booking.*